Frequently Asked Questions

To receive comprehensive ordering guidance, please adhere to the following steps:

Step 1: Choose the desired item for purchase from our website.

Step 2: Ensure completion of all necessary options:

1. Select from the available sizes according to your preferences.

2. Select the preferred style and any optional details.

Alternatively, you can enter the desired name by clicking on the displayed photo below.

3. Adjust the quantity as you desired 

4. Click on the "Preview" button to see how your customization will appear and press “ADD TO CART”.

Step 3: Please review the items in your shopping cart and ensure the accuracy of your customs information.

Upon clicking the "Add to cart" button, a window will appear as depicted below. Within this window, you can adjust the quantity of items by clicking the +/- buttons, and allow a brief moment for the shopping cart to update accordingly.

Once you have finished customizing your blanket, you can proceed by clicking the "Checkout" button.

Step 4: Input your necessary personal details

If you have a discount code from our website, input it into the designated "discount code" field and then click the "Apply" button.

Select your preferred payment method: You can use either a credit or debit card, or opt for PayPal.

After selecting your payment method, proceed by clicking the "BUY" button to complete your purchase.

We fully grasp the inconvenience caused, as you naturally anticipate previewing the appearance beforehand or might need to review the design to ensure your order is problem-free.

Nonetheless, it's possible that a design preview won't be available at the time of ordering or within your confirmation email. Please don't worry. Rest assured, we ensure that every design choice you've made is accurately recorded in your order, even if they're not visible to you.

To address this, we've outlined several typical reasons:

1. Absence of necessary details for mandatory selections

The asterisk (*) beside specific options signifies their mandatory nature, necessitating the provision of required information to complete those fields.

*If these options remain unfilled:

• The preview won't be accessible; instead, a "Required" indicator will appear, along with the necessary information displayed next to the options.

In this scenario, it's necessary to input this information.

*What if you prefer not to include a custom name?

• You can leave the fields empty. To achieve this, simply press the space bar without entering any text in the specified area.

After finishing these steps, you'll have the opportunity to preview the outcome.

If you encounter an issue or problem during the purchasing process or on your preview, please reach out to us promptly with a screenshot of the preview or notification visible on your screen, and we'll provide assistance as quickly as possible.

Whether you're looking to add new items or remove unwanted ones, having a clear grasp of the process ensures a seamless and hassle-free shopping experience. This article offers a detailed step-by-step guide on how to add or remove items from your cart.

Step 1: Customize the product and ADD TO CART.

Step 2: Review your cart by visiting the https://fravra.com/ page and clicking the Cart button.

Step 3: Below, you'll find all the items' details displayed. Simply click on the "+" and "-" buttons to adjust the quantity as needed.

Your feedback on the usefulness of this article is highly valued. We would appreciate it if you could provide a review indicating whether it has been helpful to you. Please share your thoughts on its usefulness.

Fravra does not include receipts with packages. Your package will only contain the shipping label.

You can also find the blanket sizes on the product page.

Please kindly be aware that:

The sizing chart serves as a reference only. Length discrepancies may occur as a result of manual measurement and production processes.
With that said, should the size variance of the garment you receive exceed this threshold, please contact our support team.

You have two options available to view the order preview:

1. Before finalizing your order:

Visit https://fravra.com/ and select your desired item. Customize it with your preferred design and personalization. Once completed, scroll down to the bottom of the page to locate the Preview button.

2. Following a successful purchase:

You can review your preview in the order confirmation email we've sent after your order has been successfully processed. If you don't find any emails in your inbox, kindly double-check your spam/junk mailbox. For additional information, please consult this article.

If you prefer not to include the name in your order, please press the spacebar within the custom name box. For your convenience, refer to the example below.

Here are the instructions for placing an order:

Step 1: Select a design

Tap on the product you're interested in.

Step 2: Customize the initial item

•  Select the product's style, size, and color.

Step 3: Add to cart

• First, examine the design.

• After confirming the appropriate size and optional details, click the "ADD TO CART" button at the bottom.

Step 4: Save the initial customization

Upon selecting "ADD TO CART" the first item will be added to your cart, and will direct to the checkout page. 

Next, select "Fravra logo" from the top of your screen.

Step 5: Decide on the second item.

After selecting "Fravra logo" follow the same steps as previously to order the second blanket.

Step 6: Add to cart

Once again, tap the "ADD TO CART" button located at the bottom.

Step 7: Save the customization for the second item.

• After selecting "ADD TO CART" to save the second blanket, you will be directed to the checkout page. 

• From there, you can continue shopping for similar blankets in different styles or review the contents of your shopping cart.

Step 8: Finalize Purchase

To proceed, select "CHECKOUT".

Please reach out to us promptly via email or live chat to modify the address for the other item. Alternatively, you can place multiple orders with different addresses.

Allow 7-15 working days for delivery. This timeframe starts after your shipment is sent.

Greetings to all our esteemed customers who have come across this article!

We ensure that your products are delivered to your doorstep promptly!

1. Order placed:

At this stage, your order has been received. Your customized product details will be sent to our manufacturer and will be prepared for processing.

2. Processing your items:

Upon placing an order, it will undergo processing within the following 24 to 48 hours. Please note that shipping movement occurs exclusively on business days.

(Kindly be advised that if you have any modification requests for your order, it may entail an extra processing time of 1-2 business days.)

3. Shipping Stage:

Once the order has undergone processing, it will be promptly transferred to the shipping carrier. You will receive a shipping confirmation email containing the tracking number for your package. Please allow a few additional days for the tracking number to register in the system.

4. Your package is currently en route:

Your package will be transported from domestic distribution to local distribution during its transit and typically require 7-15 working days. This timeframe starts from the date of shipment, not the date the order is placed.

5. On its way to be delivered:

At this stage, your package has already been assigned an estimated delivery date and is currently out for delivery.

6. Delivered package:

Once the tracking status indicates "Delivered," it signifies that your package has been successfully delivered to the address you provided. To locate it, you can inspect your mailbox, inquire with your family members, search around your residence, or contact your local post office.

If you've made a recent purchase from us and are keen to track your order's progress, you can easily stay updated by following a few simple steps. Similar to numerous online retailers, Fravra also offers tracking services to keep customers well-informed about their packages. 

Here are some simple methods to track your order:

1. How can you find your tracking number?

Once your product has completed processing, we'll transfer the package to the shipping courier. At this stage, you'll receive a shipping confirmation email containing the tracking number. Please ensure to review your order placement email, which should include vital information such as the tracking number or a direct link to track your package. Make a note of the provided tracking details as they'll be necessary for the subsequent step.

2. How can you monitor your order once you've obtained the tracking number?

Step 1: Launch your web browser and navigate to our store at fravra.com.

Step 2: Locate the "Track Order" section on the homepage. Typically situated in the footer menu of the website, click on the designated link or button to access the order tracking page.

• Access Fravra’s website via a computer:

• Access Fravra’s website via mobile phone:

Step 3: Input Your Tracking Details.

Upon reaching the order tracking page, you'll be asked to input your tracking information. Typically, this involves your order number and either the email address or tracking number provided in your order confirmation email. Enter these details accurately into the specified fields and click the "Track Order" button to commence the tracking process.

Step 4: Receive Order Notifications

After submitting your tracking information, our tracking system will fetch the most recent status of your order. You'll view the current whereabouts of your package, estimated delivery date, and any other pertinent updates. Please note that it might take a short while for the tracking information to appear, particularly if your order was recently placed.

3. What prevents you from tracking your order?

There are several reasons why you may encounter difficulties tracking your order. Fravra would like to inform you about these reasons and provide the solutions:

• If you haven't received a tracking number: We will send shipping information via email to the email address used when placing your order. Please check both your inbox and junk/spam folder, as emails may sometimes be directed there.

• Tracking updates may not have been scanned yet, resulting in no current updates. Please allow 1-2 days for updates to occur.

• You might have entered an incorrect tracking number. Please review your email to ensure you have the correct one.

• The shipping courier has updated the tracking number.

If you have attempted all the solutions mentioned above without success in tracking your order, we kindly ask you to reach out to us at fravra@support.com or via our Live chat, and we will offer you the required assistance.

We recognize that occasional delays in delivery time can occur unavoidably. 

We've outlined some common reasons why your package may experience delays:

• Processing Duration: Every item in our store is crafted specifically for you, making them made-to-order prints. As a result, processing may take slightly longer than usual, particularly during peak seasons.

• Increased Demand and Order Volume: During peak seasons, holidays, or promotional events, online stores often experience a surge in order volumes. This sudden uptick in demand can overwhelm fulfillment centers and shipping carriers, resulting in processing and delivery delays. Despite Fravra’s best efforts, the sheer volume of orders can surpass the capacity of the logistics network, leading to delays.

• Weather Conditions or Traffic: It's not uncommon for packages to experience delays during busy periods, such as holidays or severe weather conditions like heavy snowfall, which can affect transportation times and cause longer delivery durations.

• Incorrect or Incomplete Address: Providing an inaccurate or incomplete address during order placement can result in delivery challenges. Shipping carriers depend on precise address information for successful delivery. Errors or omissions in the address details may cause delays in package delivery or even result in the package being returned to the retailer.

• Customs Clearance: Your package may occasionally undergo customs clearance, necessitating a few additional days for processing before it is released from customs.

• Lost package: As a result of the aforementioned factors, your order may arrive later than anticipated. However, if your tracking information hasn't been updated for over 10 days, it's conceivable that your package has been lost. While this may be unwelcome news, it is a possibility. If your package is lost, you can initiate a claims process and request a replacement or refund.

How to Handle a Delayed Order:

1. Monitor Tracking Information: Utilize the provided tracking number to keep track of your package's progress. This can help you understand any delays or the current status of your shipment.

2. Reach Out to Us: Contact Fravra’s customer support for updates and clarification regarding the delay. We can investigate the issue, provide information, or suggest potential solutions.

3. Contact the Shipping Carrier: If the delay is attributed to issues with the shipping carrier, reaching out to them directly can offer further insights and assistance.

We acknowledge the frustration that can arise from receiving an incomplete order. 

• Please review your tracking confirmation email to determine if your items were dispatched in separate shipments. Orders containing multiple items may arrive in separate boxes and on different dates. Each package will be assigned its own tracking number. If your missing item was shipped separately, it may still be in transit to you.

• If you cannot find an additional shipment and are still missing items, please reach out to us. Kindly provide photos of the received items along with the package's packaging, including the detailed shipping label. We're here to assist you!

In the event that a delivery cannot be completed, the item will be returned to the specified return address. Items commonly get sent back to the sender for the following reasons:

• The address provided is invalid or incorrect.

•  The recipient has relocated without providing a forwarding address.

• The recipient declines to accept the item.

• The package sustains damage during transit.

Before contacting us, please double-check the shipping address provided in the confirmation email.

• If the shipping address is accurate, kindly reach out to us through our Contact Us page, and we'll endeavor to resolve the issue for you. However, if the shipping address is incorrect, we will require a re-shipping fee to resend your order.

While we strive to keep our shipping costs as low as possible, we currently apply a flat shipping fee of €3.41 for worldwide deliveries to cover the logistics.

To request a refund or replacement, please visit the Contact Us page or via our live chat if:

• You're dissatisfied with your order due to product description discrepancies.

• You encounter issues with the item, such as damage, chips, incorrect designs or colors compared to the preview, or low quality.

• Your products haven't arrived, and the expected delivery time has significantly exceeded.

Currently, our return window lasts for 30 days from the date you received the package. If it's been over 30 days since your package arrived, unfortunately, we're unable to process a return.

If you've encountered issues with incorrect customization/size, damaged, or low-quality items and wish to receive a replacement or refund, kindly furnish us with this detail.

• Images of the item you received - Showing the text 

• Shipping details

If you encounter any defective items, kindly supply us with clear photos showcasing the issues. 

If you've recently received broken/damaged, incorrect, or low-quality items, we'll happily send you a replacement item at no additional cost.

In certain situations, there may be an additional fee for sending you the replacement item, which could include shipping fees or price differences. Examples include:

• Change size

• Change to different items

• Change custom

Typically, due to the personalized nature of your order, additional processing time is required.

Processing Time: All orders are typically processed within 24 to 48 business hours.

Delivery date:  Allow 7-15 working days for delivery. This timeframe starts after your shipment is sent.

We ensure to address instances where customers receive products in the wrong size. Particularly, if the received items deviate significantly from the size guide by over 1.5" in measurements compared to standard product dimensions, we're committed to providing a replacement item with the correct size at no extra cost.

However, if the received item doesn't fit and you wish to exchange it for a different size, we will assist you in obtaining the correct size for an additional fee. For more details on this matter, please don't hesitate to reach out to us.

1. Subscribe to our website at Fravra.com

Please subscribe to our newsletter to be updated on our current and future promotions.

The coupon discount must be applied BEFORE finalizing your purchase. Fravra will not issue refunds for any forgotten discount amounts if customers fail to apply the code during checkout. We sincerely apologize for any inconvenience this may cause.

Unfortunately, as per our policy, only one code is permissible per order. Additionally, please ensure that your order satisfies the requirements of the discount code. We recommend verifying these criteria before application, and if you encounter any challenges, do not hesitate to reach out to us for assistance.

If you receive a double charge for a single purchase, the initial step is to review the confirmation email.

If you receive multiple confirmation emails with distinct order numbers, indicating multiple orders have been placed, please thoroughly review the order details. Subsequently, feel free to reach out to us either by contacting us directly or through our live chat support.

When purchasing, it's crucial to understand the available payment methods. This article aims to give you an overview of the payment options commonly accepted by Fravra.

The payment options we offer are:

• Credit and debit 

• Paypal

We understand that your top priorities involve the security and privacy of your online transactions. At Fravra, rest assured that we prioritize the safety of your personal information, and your credit card details are not retained on our servers.

Credit and debit cards are equipped with a security code to enhance security measures. Typically, this code consists of 3 digits located on the back of the card.

The product is suitable for both hand and machine washing. It's important to wash the blanket at a maximum temperature of 30 degrees to avoid potential wool loss and stiffness. Avoid bleaching, ironing, or dry cleaning. The blanket material is a blend of polyester and cotton.

NOTE: Wash separately before first use.

To clean the necklace, begin by taking a soft, dry towel and gently wiping it all over the surface. Use light pressure to remove any dust, dirt, or fingerprints that may have accumulated. Ensure that the entire necklace is thoroughly wiped, including the chain, pendant, and any intricate details. Take your time and be gentle to avoid damaging the delicate components. This method will help maintain the shine and appearance of your necklace, keeping it looking beautiful for years to come

To clean, simply shake out or rinse with cold water and let it air dry. Hand washing is recommended; machine washing is not advised.

Gently wipe with a soft cloth and avoid using harsh chemicals or exposing it to direct sunlight to preserve its clarity and prevent fading. Handle by the edges to avoid fingerprints, and keep it on a stable surface.

A blanket offers comforting solace, evoking a sense of being embraced without requiring human contact. If you're in search of a soft, gentle, and delightfully warm blanket for a loved one, ours is an excellent option. Its plush underside is meticulously crafted from fleece fabric, ensuring both warmth and coziness. Ideal for snuggling while watching TV on the couch, unwinding on a sofa, or enjoying a book in bed, and especially conducive to restful sleep.

1. Details

• This product features a personalized design tailored to your preferences.

• Crafted using a combination of high-quality materials.

•  Finished edges

• This lightweight fleece blanket boasts a luxurious, silky-smooth texture and showcases your artwork on one side.

• Cozy enough for home use and lightweight for easy portability.

• Full-bleed, ultra-high-definition printing ensures photo-quality images.

2.  Sizes

• Small 120x150cm (47x60in)

• Large 120x200cm (47x80in)

• XL 150x200cm (60x80in)

In addition to our existing range, we're excited to introduce a new material option: Sherpa. This cozy fabric is known for its exceptional warmth and comfort, making it perfect for snuggling up on chilly nights. With Sherpa, you'll experience the ultimate in softness and luxury. So why not explore our collection today and discover the perfect blanket for you?

NOTE:

- Some variation may occur due to manual measurement. Thank you for your understanding!

- The color of the physical item may slightly differ from the preview due to lighting conditions during our product photoshoot or variations in your device's display.

Are you aware of what sets Fravra apart? We specialize in transforming ordinary items into unique pieces just for you. Take, for instance, the pillows on your sofa. They're more than just something to hold or rest upon. At Fravra, we consider our pillows as works of art for your home. They serve as exceptional decor pieces, representing your individuality or providing a creative touch for you and your loved ones. Our customized pillows are not only comfortable to hold but also memorable and visually appealing, adding a personalized touch to your space.

1. Details

• Your image is printed on colorfast dyed fabric, ensuring exceptional durability and vibrant colors.

• This decorative pillow includes a removable canvas cover secured with a zipper closure.

• This product is crafted using a blend of 100% polyester fiber and cotton, ensuring a durable and comfortable fabric that meets your needs.

2. Sizes

• Small (35x35cm)

• Medium (40x40cm)

• Large (45x45cm)

NOTE:

- Some variation may occur due to manual measurement. Thank you for your understanding!

- The color of the physical item may slightly differ from the preview due to lighting conditions during our product photoshoot or variations in your device's display.

Posters offer an affordable and simple solution for decorating your walls when fine art isn't within budget. With our personalized posters, you have the freedom to customize every detail, from names to phrases, to perfectly suit your preferences. They make excellent casual gifts for your family on various occasions such as Christmas, New Year, Thanksgiving, Birthdays, and more, bringing cheer to their lives!

1. Details

• Uniquely crafted posters for personalized decoration.

• Craft one-of-a-kind artworks to adorn your living space.

2. Size

• Small (30*45cm)

• Medium (40*60cm)

• Large (60*90cm)

Take a look at the doormats around your neighborhood—do any of them stand out with their unique designs? If you want something similar, a personalized doormat is a fantastic way to make a great impression and add a personal touch to your home. At Fravra, we offer customizable doormats for both indoor and outdoor use. You're sure to find one that matches your design style and conveys your special message!

1. Details

• We have 2 different styles for our doormat. Standard and Premium.

• Designed to make your home entrance welcoming and unforgettable.

• The bottom is made from premium rubber, providing a non-slip grip and added durability.

2. Size

• 40x60cm

• 75x45cm

• 90x60cm

A standard doormat is made from durable coir material with a basic non-slip backing, ideal for light to moderate foot traffic and available at an affordable price. In contrast, a premium doormat is constructed from high-quality, weather-resistant materials with an enhanced non-slip rubber underside, offering superior grip and durability. It features customizable and unique design options, making it suitable for high foot traffic and all weather conditions, reflected in its premium pricing.

Keep your cherished memories alive with our custom acrylic plaque. Add your favorite photos and heartfelt messages to create a meaningful keepsake that your loved one will hold dear forever. Designed to fit any flat surface, this elegant plaque brings a touch of warmth and love to your home decor, whether displayed on a desk, shelf, or mantel. It’s the perfect way to celebrate friends, loved ones, and life's special moments, like wedding anniversaries, long-distance friendships, and family memories. A thoughtful gift for any occasion — from Christmas and birthdays to Valentine's Day, Father's Day, Mother's Day, anniversaries, graduations, and beyond.

1. Details

• Acrylic material

• 1.4 cm thickness

• One side printed.

• Made from high-quality materials, it is lightweight and the color remains vibrant over time.

2. Size

• 10x10cm

• 15x15cm

• 20x20cm