Refund policy

Return Policy
We offer a 14-day return window, giving you up to 14 days from the date of delivery to request a return.

To qualify, items must be:

  • Unused and unworn

  • In their original packaging

  • Accompanied by proof of purchase

To initiate a return, please email us at support@fravra.com. Once your request is approved, we’ll provide detailed instructions on where and how to send the item.
Note: Returns sent without prior approval will not be accepted.

Eligibility for Returns
Your item must meet all of the following conditions:

  • Unused, unworn, and in the same condition as received

  • Returned in the original packaging

  • Includes a receipt or proof of purchase

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items
We do not accept returns for the following:

  • Sale or discounted items (eligible for store credit only if return is accepted)

  • Items showing signs of wear, use, washing, or customer damage

  • Items returned without prior approval

  • Gift cards

  • Items purchased through third-party retailers

Quality Issues – What’s Not Considered Defective
The following are not considered quality issues:

  • Minor fabric characteristics (loose threads, raw edges, thickness variations, etc.)

  • Slight color differences due to lighting or monitor settings

  • Sizing and fit preferences (please refer to our size chart)

  • Damage caused by washing, improper care, modifications, or mishandling

If you believe your item is defective or incorrect, contact us at support@fravra.com within 14 days of delivery. We’ll evaluate and provide a resolution (replacement or store credit, where applicable).